August Smart Lock Keypad Not Working? Fix It Fast
By August Home | Smart Locks for Convenient, Keyless Entry | Published: 2026-10-18
Category: How-to Guides
If your August keypad stops responding, don't panic. This guide walks you through quick checks, battery swaps, and resets to get it working again.
Quick Answer
Start by replacing the keypad batteries with fresh CR123As. If that doesn't help, remove the keypad from your August account in the app, then re-add it. A factory reset is your last resort before contacting support.
Check the Obvious First
Before diving into resets, confirm the keypad hasn't simply run out of battery. The August Wi-Fi Smart Lock + Connect with Keypad uses a CR123A battery in the keypad itself. A low battery often causes intermittent or no response. Replace it even if the app shows a normal level—the keypad's own battery indicator can lag.
Re-Pair the Keypad in the August App
If fresh batteries don't solve the issue, the keypad may have lost its wireless link to the lock. Open the August app, go to the keypad settings, and choose "Remove Keypad." Then follow the app's add-keypad process to re-pair it. This clears minor communication glitches without a full reset.
Factory Reset the Keypad (Last Resort)
When re-pairing fails, a factory reset wipes the keypad's memory and forces it to start fresh. For most August keypads, hold the setup button inside the battery compartment for about 10 seconds until the LED flashes amber. After the reset, you must add the keypad back to your account as if it were new. This step erases all user codes, so be ready to re-enter them.
Diagnosis at a Glance
- Symptom: Keypad does not light up or respond to button presses. The lock still works via the app or manual key. Power issue or lost connection.
- Likely Cause: Dead or weak CR123A battery in the keypad. Wireless interference or a corrupted pairing between keypad and lock. Start with a battery swap.
- Corrective Action: Replace battery → re-pair in app → factory reset if needed. If factory reset fails, the keypad hardware may need replacement.
- When to Stop / Choose Another Option: If the keypad still doesn't work after a factory reset and fresh battery, it's likely defective. Contact August support or consider a replacement bundle like the August Wi-Fi Smart Lock + Connect with Keypad. Hardware failure – time for a replacement.
Products That Help
- August Wi-Fi Smart Lock + Connect with Keypad: Upgrade your deadbolt with the August Wi-Fi Smart Lock + Yale Keypad - a lock so smart, it simplifies your daily life and the way your family lives. This bundle comes with an additional Connect Wi-Fi bridge for extended battery life. If your current keypad is unreliable, this bundle gives you a fresh keypad and a Wi-Fi bridge that offloads network traffic, potentially improving keypad responsiveness and battery life.
