August Smart Lock Connect Keypad: Troubleshooting Guide

Quick Answer

Start by checking the keypad's battery and the lock's connection to the August app. If the keypad still isn't responding, perform a factory reset on the keypad and re-pair it with your lock.

Diagnosis Steps

• Symptom: Keypad not lighting up: Press any button and watch for the LED. If nothing lights, the battery is likely dead or the keypad is not receiving power. Replace the battery with a fresh CR123A (or as specified in your manual) and test again. If the keypad lights up after a battery change, the issue is resolved. Stop here.
• Symptom: Keypad lights but code not accepted: Check the lock's Bluetooth connection in the August app. If the lock shows as offline, move closer to the lock and try again. If the lock is online, the keypad may have lost its pairing. Remove the keypad from the app and re-add it following the in-app instructions. If re-pairing works, the keypad should now accept codes. Stop here.
• Symptom: Keypad still not working after battery and re-pairing: Perform a factory reset on the keypad. Locate the reset pinhole (usually on the back or side), press and hold the reset button for 10 seconds until the LED blinks, then set up the keypad as a new device in the August app. If it still fails, the keypad hardware may be faulty and you should contact August support or consider a replacement. If the keypad still fails after a factory reset, stop troubleshooting and seek replacement.

Products That Help

• August Smart Lock + Connect + Keypad: The August Smart Lock + Connect + Keypad bundle includes the August Smart Lock, August Connect Wi-Fi Bridge, and the August Smart Keypad. If you have this full set, you can troubleshoot the keypad in isolation and still control the lock remotely through the Connect bridge, which narrows down where the fault lies.